Do you have questions?
Contact Information
E-mail: info@reminora.com (for return requests, orders & general inquiries)
Phone: +491629343052 (Returns/Exchanges only by email)
Customer service opening hours:
Monday to Friday from 08:00 to 18:00.
We strive to process your request within 1-2 days.
Address:
Reminora
Rudolf-Breitscheid-Str. 4, 51067 Cologne, Germany
Thank you for choosing Reminora – we are here to make your shopping experience simple and stylish.
Contact form
purpose of contact
Our customer service team is happy to assist you:
Order inquiries (shipment tracking, status, changes)
Detailed product information and personal recommendations
Handling and resolution of complaints and feedback
Instructions for returns and exchanges
Methods of contact
Order inquiries and feedback: Send us an email at info@reminora.com or use our contact form for order inquiries or to provide feedback. Our goal is to respond within one business day.
Privacy and data processing
We value your privacy. All personal data shared with our customer service team is handled in accordance with GDPR guidelines and our Privacy Policy.
Terms and conditions
By contacting our customer service, you accept our Terms of Service.
Commitment to customer service
We promise you timely, courteous, and effective service to ensure your satisfaction.
Limitations
Although we strive to resolve all concerns internally, it may be necessary to forward some issues to external partners (e.g., shipping problems).
Policy update
This contact policy may be revised to reflect changes to our services, with important updates communicated via email or website notifications.