Frequently Asked Questions (FAQ)
Welcome to the Reminora FAQ page
We are here to answer your questions and provide you with the best shopping experience. If you need further assistance, please do not hesitate to contact us.
Question #1: How long does it take to receive my order? Answer: Here are our estimated delivery times:
- Processing time: 1-3 business days (Monday to Friday)
- Shipping time: 3-7 business days (Monday to Friday)
- Estimated total delivery time: 4-10 business days (Monday to Friday)
For more details see our Shipping Policy.
Question #2: Do you offer free shipping? Answer: Yes, we offer free shipping for all orders within Germany, Austria, and the United Kingdom. More information can be found in our Shipping Policy.
Question #3: Where is Reminora located? Answer: Reminora is a fashion brand operating exclusively online in the beautiful city of Cologne. We offer a curated selection of high-quality bags, shoes, various types of dresses, and accessories, with shipping exclusively within Germany, Austria, and the United Kingdom.
Question #4: What payment methods do you accept? Answer: We accept the following payment methods:
- American Express
- Apple Pay
- Google Pay
- Klarna
- MasterCard
- Shop Pay
- Visa
- PayPal
- Maestro
For more details see our Payment Terms.
Question #5: What happens if I receive a defective product? Answer: If you receive a defective product, we will replace it free of charge. Please contact us and return the item within 30 days. More information can be found in our Return Policy.
Question #6: Can I cancel my order afterwards? Answer: Yes, we offer a cancellation period of 24 hours. To cancel your order within this period, please contact us.
Question #7: What is your return policy? Answer: We have a return period of 30 days from receipt of the goods. All further details about the return process can be found on our Return Policy page.
Question #8: When will I receive my refund after a return? Answer: Once we have received and inspected the returned item, your refund will be processed. Usually, the refund is made within 7 business days to the original payment method, depending on your bank or payment provider. More details can be found in our Refund Policy.
Question #9: Do you offer warranties or guarantees for your products? Answer: Yes, we provide a 30-day warranty on all purchases. More information can be found in our Return Policy.
Question #10: How can I contact customer support? Answer: You can reach our customer service team via the "Contact" page or by email at info@reminora.com.
Question #11: Do you ship internationally?
Answer: No, currently we only ship within Germany and Austria.
Question #12: Can I place a bulk order for my company or organization?
Answer: Yes, we accept bulk orders. Please contact our customer service team for more information.
Question #13: How does the exchange process work?
Answer: Detailed information about exchanging products can be found in our Return Policy.
Question #14: How can I track my order?
Answer: You can track your order on the "Track Order" page on our website.
Additional Information
Address: Rudolf-Breitscheid-Str. 4, 51067 Cologne, Germany
Email: info@reminora.com
Phone: +491629343052
Customer Service Hours:
Monday to Friday: 08:00 AM to 6:00 PM
We strive to respond to your inquiries within 1-2 business days. Thank you for choosing Reminora!