Payment terms

These billing terms explain how Reminora ("we", "us", "our") processes orders and payments in Germany, Austria and the United Kingdom. By placing an order with us, you agree to the following terms.

Payment methods

Accepted payment methods:

Klarna
PayPal
Visa
MasterCard
Maestro
AMEX - American Express
Google Pay
Apple Pay
Shop Pay

Billing information

Accuracy: You agree to provide accurate, complete, and up-to-date information about your purchase and account. Please regularly update your email address and payment method to ensure smooth transaction processing and communication.

Order Confirmation & Invoice

Order confirmation: After placing your order, you will receive a confirmation email with an overview of the purchased items, shipping method, and billing details. This email serves as a proof of purchase.
Invoice: A detailed invoice with all charged amounts, including shipping costs and applied discounts, is included with your package.

Payment processing

Authorization: By providing your payment information, you grant us permission to charge the corresponding amount via the chosen payment method. All transactions are subject to security checks and fraud prevention measures.
Failed transactions: If a payment fails or is declined, you will receive a notification by email. You will be asked to provide an alternative payment method to complete the order.

Disputes & Chargebacks

Problems with your order? If there are any discrepancies, please contact our customer support team at info@reminora.com. We are committed to resolving your issue quickly and easily.
Chargebacks: Unauthorized chargebacks are carefully reviewed. If a chargeback is deemed unfounded, you are obligated to reimburse us the corresponding amount as well as any fees.

Contact & Customer Service

Address: Rudolf-Breitscheid-Str. 4, 51067 Cologne, Germany
E-mail: info@reminora.com
Phone: +491629343052
FAQ: Frequently Asked Questions
Contact form: Accessible via our website
Customer service hours: Monday to Friday: 08:00 AM – 6:00 PM

We strive to respond to emails within 1–2 business days.

free shipping

Enjoy free shipping within Germany, Austria, and the United Kingdom.

Our policy: Satisfaction or your money back!

With a 30-day return policy, you have enough time to make sure everything fits.

EXCELLENT CUSTOMER SERVICE

Whether you have questions about your order, products, or shipping – we are here for you! You can reach us easily by phone or email. Our team will assist you quickly, friendly, and reliably.

SECURE PAYMENT

Your data is in safe hands with us. Thanks to SSL encryption and trusted payment methods like Klarna, you can shop with confidence and security with us.