Contact
Effective Date: 31.07.24
Business Name: Reminora
Address: Rudolf-Breitscheid-Str. 4, 51067 Cologne, Germany
Email: info@reminora.com
Phone: +491629343052 (for returns/shipments please contact exclusively by email)
Customer Service Hours:
Monday to Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 AM – 5:00 PM
Purpose of Contact
Our customer service team is happy to assist you:
- Order inquiries (tracking, status, changes)
- Detailed product information and personal recommendations
- Handling and resolution of complaints and feedback
- Guidance on returns and exchanges
Contact Methods
- Order inquiries and feedback: Send us an email at info@reminora.com or use our contact form for order inquiries or to provide feedback. Our goal is to respond within one business day.
Privacy and Data Processing
We value your privacy. All personal data shared with our customer service team is handled according to GDPR guidelines and our Privacy Policy .
Terms and Conditions
By contacting our customer service, you accept our Terms of Service
Commitment to Customer Service
We promise you timely, courteous, and effective service to ensure your satisfaction.
Limitations
Although we strive to resolve all concerns internally, it may be necessary to forward some issues to external partners (e.g., shipping problems).
Policy Update
This contact policy may be revised to reflect changes in our services, with important updates communicated via email or website notifications.
Additional Information
Address: Rudolf-Breitscheid-Str. 4, 51067 Cologne, Germany
Email: info@reminora.com
Phone: +49 162 9343052 (for returns/shipments please contact exclusively by email)
Customer Service Hours:
Monday to Friday: 08:00 AM to 6:00 PM
We strive to respond to your inquiries within 1-2 business days. Thank you for choosing Reminora!